Frequently Asked Questions
Orders
How long does it take to process an order from Aurum?
Most standard orders are processed within 1–2 business days. Because every Aurum piece is handcrafted, production time may vary slightly during high-volume periods. Custom or made-to-measure designs typically require additional crafting time, and the estimated timeframe is provided before checkout.
How long does it take to process an order from Aurum?
Most standard orders are processed within 1–2 business days. Because every Aurum piece is handcrafted, production time may vary slightly during high-volume periods. Custom or made-to-measure designs typically require additional crafting time, and the estimated timeframe is provided before checkout.
How long does it take to process an order from Aurum?
Most standard orders are processed within 1–2 business days. Because every Aurum piece is handcrafted, production time may vary slightly during high-volume periods. Custom or made-to-measure designs typically require additional crafting time, and the estimated timeframe is provided before checkout.
What shipping options are available?
Aurum offers standard and express shipping to most regions. Standard delivery times range from 3–7 business days depending on the destination, while express shipments usually arrive within 1–3 business days. All orders include tracking information so customers can monitor their delivery in real time.
What shipping options are available?
Aurum offers standard and express shipping to most regions. Standard delivery times range from 3–7 business days depending on the destination, while express shipments usually arrive within 1–3 business days. All orders include tracking information so customers can monitor their delivery in real time.
What shipping options are available?
Aurum offers standard and express shipping to most regions. Standard delivery times range from 3–7 business days depending on the destination, while express shipments usually arrive within 1–3 business days. All orders include tracking information so customers can monitor their delivery in real time.
Can I return or exchange an item?
Items may be returned or exchanged within 30 days of delivery as long as they are unused, unaltered, and in their original packaging. Once the item is received and inspected, a refund or exchange is issued. Custom pieces, engraved items, and made-to-order designs are final sale due to their personalized nature.
Can I return or exchange an item?
Items may be returned or exchanged within 30 days of delivery as long as they are unused, unaltered, and in their original packaging. Once the item is received and inspected, a refund or exchange is issued. Custom pieces, engraved items, and made-to-order designs are final sale due to their personalized nature.
Can I return or exchange an item?
Items may be returned or exchanged within 30 days of delivery as long as they are unused, unaltered, and in their original packaging. Once the item is received and inspected, a refund or exchange is issued. Custom pieces, engraved items, and made-to-order designs are final sale due to their personalized nature.
Materials
What materials does Aurum use in its jewelry?
Aurum pieces are handcrafted using sterling silver, solid gold, stainless steel, and a variety of natural gemstones. Each material is selected for durability, long-term wear, and aesthetic quality. Gemstones are hand-set by artisans to ensure precision and a refined finish.
What materials does Aurum use in its jewelry?
Aurum pieces are handcrafted using sterling silver, solid gold, stainless steel, and a variety of natural gemstones. Each material is selected for durability, long-term wear, and aesthetic quality. Gemstones are hand-set by artisans to ensure precision and a refined finish.
What materials does Aurum use in its jewelry?
Aurum pieces are handcrafted using sterling silver, solid gold, stainless steel, and a variety of natural gemstones. Each material is selected for durability, long-term wear, and aesthetic quality. Gemstones are hand-set by artisans to ensure precision and a refined finish.
Are the metals hypoallergenic?
Sterling silver and solid gold are naturally hypoallergenic for most wearers, making them ideal for sensitive skin. Aurum’s stainless steel is medical-grade and designed to minimize allergic reactions. All materials are tested to meet safety and quality standards.
Are the metals hypoallergenic?
Sterling silver and solid gold are naturally hypoallergenic for most wearers, making them ideal for sensitive skin. Aurum’s stainless steel is medical-grade and designed to minimize allergic reactions. All materials are tested to meet safety and quality standards.
Are the metals hypoallergenic?
Sterling silver and solid gold are naturally hypoallergenic for most wearers, making them ideal for sensitive skin. Aurum’s stainless steel is medical-grade and designed to minimize allergic reactions. All materials are tested to meet safety and quality standards.
How should I care for my jewelry?
To preserve your pieces, store them in a dry, padded jewelry box and avoid contact with perfumes, lotions, or harsh chemicals. Silver and gold items should be polished with a soft cloth to maintain shine. Gemstone pieces should be cleaned gently with mild soap and water, avoiding ultrasonic cleaners.
How should I care for my jewelry?
To preserve your pieces, store them in a dry, padded jewelry box and avoid contact with perfumes, lotions, or harsh chemicals. Silver and gold items should be polished with a soft cloth to maintain shine. Gemstone pieces should be cleaned gently with mild soap and water, avoiding ultrasonic cleaners.
How should I care for my jewelry?
To preserve your pieces, store them in a dry, padded jewelry box and avoid contact with perfumes, lotions, or harsh chemicals. Silver and gold items should be polished with a soft cloth to maintain shine. Gemstone pieces should be cleaned gently with mild soap and water, avoiding ultrasonic cleaners.
Products
Are Aurum pieces handmade?
Yes. Each ring, necklace, and pair of earrings is individually crafted by Aurum artisans using traditional jewelry-making techniques. This process ensures high attention to detail, unique character in every piece, and quality that exceeds mass-produced alternatives.
Are Aurum pieces handmade?
Yes. Each ring, necklace, and pair of earrings is individually crafted by Aurum artisans using traditional jewelry-making techniques. This process ensures high attention to detail, unique character in every piece, and quality that exceeds mass-produced alternatives.
Are Aurum pieces handmade?
Yes. Each ring, necklace, and pair of earrings is individually crafted by Aurum artisans using traditional jewelry-making techniques. This process ensures high attention to detail, unique character in every piece, and quality that exceeds mass-produced alternatives.
Do you offer custom designs or personalizations?
Aurum offers a custom design service where customers can collaborate with artisans to create unique pieces. Engraving is available on select materials and styles. Custom options depend on the chosen metal, gemstone, and design complexity, and a detailed quote is provided during the process.
Do you offer custom designs or personalizations?
Aurum offers a custom design service where customers can collaborate with artisans to create unique pieces. Engraving is available on select materials and styles. Custom options depend on the chosen metal, gemstone, and design complexity, and a detailed quote is provided during the process.
Do you offer custom designs or personalizations?
Aurum offers a custom design service where customers can collaborate with artisans to create unique pieces. Engraving is available on select materials and styles. Custom options depend on the chosen metal, gemstone, and design complexity, and a detailed quote is provided during the process.
Are the gemstones natural and ethically sourced?
All Aurum gemstones are natural and sourced from suppliers committed to responsible mining and fair labor practices. Each stone is carefully selected for clarity, color, and durability before being set by hand. Ethical sourcing is verified through supplier certifications and internal quality checks.
Are the gemstones natural and ethically sourced?
All Aurum gemstones are natural and sourced from suppliers committed to responsible mining and fair labor practices. Each stone is carefully selected for clarity, color, and durability before being set by hand. Ethical sourcing is verified through supplier certifications and internal quality checks.
Are the gemstones natural and ethically sourced?
All Aurum gemstones are natural and sourced from suppliers committed to responsible mining and fair labor practices. Each stone is carefully selected for clarity, color, and durability before being set by hand. Ethical sourcing is verified through supplier certifications and internal quality checks.
We craft jewelry as wearable art
Don’t miss out
Get early access to new collections and special deals
Don’t miss out
Get early access to new collections and special deals
Don’t miss out
Get early access to new collections and special deals